Category Archives: Human Resources

4
Sep

Secret – Successful Sales Manager

A friend of mine is a very successful sales manager. After he had carefully interviewed and then selected a new salesman, he would take to the salesman to a Cadillac dealership and insist that he trade in his old car for a new Cadillac. The salesman would usually balk at the idea. He would be frightened of the cost of the car and the huge monthly payment involved. But the sales manager would insist that he buy the Cadillac as a condition of employment.

What do you think happened afterwards? First, the salesman would driven the car home and wife would most have a heart attack when she saw that he had bought a new Cadillac. But after she had settled down, he would take her for a ride around the neighborhood in the new car. The neighbors would see them driving in a new Cadillac as he waved on the way past. He would park his new Cadillac in front of his house or in his driveway. People would come over and admire it. Gradually, imperceptibly, at a subconscious level, his attitude toward himself and his earning potential would begin to change.

Within a few days, he would begin to see himself as the kind of person who drove a new Cadillac. He would see himself as a big money earner in his field, one of the top performers in his industry. And time after time, almost without fail, the sales people in this organization became sales superstars. Their sales performance jumped and they earned more than they had ever before. Soon the payment on the new Cadillac was of no concern because their incomes were so much greater.

13
Aug

25 Most Important Interview Questions

1. Tell me about yourself.
Since this is often the opening question in an interview, be extra careful that you don’t run off at the mouth. Keep your answer to a minute or two at most. Cover four topics: early years, education, work history, and recent career experience. Emphasize this last subject. Remember that this is likely to be a warm-up question. Don’t waste your best points on it.

2. What do you know about our organization?
You should be able to discuss products or services, revenues, reputation, image, goals, problems, management style, people, history and philosophy. But don’t act as if you know everything about the place. Let your answer show that you have taken the time to do some research, but don’t overwhelm the interviewer, and make it clear that you wish to learn more.
You might start your answer in this manner: “In my job search, I’ve investigated a number of companies.
Yours is one of the few that interests me, for these reasons…”
Give your answer a positive tone. Don’t say, “Well, everyone tells me that you’re in all sorts of trouble, and that’s why I’m here”, even if that is why you’re there.

3. Why do you want to work for us?
The deadliest answer you can give is “Because I like people.” What else would you like-animals?
Here, and throughout the interview, a good answer comes from having done your homework so that you can speak in terms of the company’s needs. You might say that your research has shown that the company is doing things you would like to be involved with, and that it’s doing them in ways that greatly interest you. For example, if the organization is known for strong management, your answer should mention that fact and show that you would like to be a part of that team. If the company places a great deal of emphasis on research and development, emphasize the fact that you want to create new things and that you know this is a place in which such activity is encouraged. If the organization stresses financial controls, your answer should mention a reverence for numbers.
If you feel that you have to concoct an answer to this question – if, for example, the company stresses research, and you feel that you should mention it even though it really doesn’t interest you- then you probably should not be taking that interview, because you probably shouldn’t be considering a job with that organization.
Your homework should include learning enough about the company to avoid approaching places where you wouldn’t be able -or wouldn’t want- to function. Since most of us are poor liars, it’s difficult to con anyone in an interview. But even if you should succeed at it, your prize is a job you don’t really want.

21
Jun

The Difference Between Managers and Leaders

It’s time to face the music as a manager: You don’t always have all of the right answers. Your “it’s my way or the highway” approach to management isn’t going to encourage anyone to help you in your problem solving endeavors.

Managers and leaders are often referred to synonymously, but only leaders allow their employees to solve problems with their own insight. The truth of the matter is this: Every leader may not be a manager, but every manager should be a leader. It’s easy to see that leadership and management aren’t the same thing, but a manager who lacks effective leadership traits will drive a business into the ground faster than you can count to 10.

Change doesn’t happen overnight when it comes to transforming managers into leaders. It takes time and energy to improve the way you manage and utilize more leadership characteristics on a daily basis.

Here are some tips to help you make the necessary improvements:

1. Managers give answers, leaders ask questions. There’s nothing certain to turn your employees against you faster than shouting orders at them. Why not spare yourself the impending resentment and simply ask your employees this: “What would you do?” or “What do you think of this idea?” Allowing people to participate in the decision-making process will not only transform what could have been an order into something more easily swallowed–it also inspires creativity, motivation, and autonomy.

2. Managers criticize mistakes, leaders call attention to mistakes indirectly. It may seem more efficient to point out your employees’ mistakes directly, but this will only leave them feeling embarrassed and frustrated. You should really be giving them the chance to learn and grow from through your critiques. Instead, give your employees the chance to address their mistakes.

For example, say a project was sent to a client and you receive back a disgruntled message. Calmly ask your employee about the clients concern and whether they feel what was provided was on par. This will give them a chance to provide their input, while also improving for the future.

3. Managers forget to praise, leaders reward even the smallest improvement. Praise pays off when it comes to increasing the overall success of your company. Finding time to recognize your employees for even the smallest accomplishment will only increase their interest in what they do. If you’re interested in ensuring your employees take pride in all that they do, regular feedback and recognition is certain to do the trick. Everyone wants to be genuinely appreciated for their efforts.

4. Managers focus on the bad, leaders emphasize the good. This really comes down to seeing the cup half empty or half full. If you’re only willing to point out the flaws of a project or an employee, you’re not giving them much interest in learning or improving. Instead, create a sandwich effect. Start with some form of praise, follow with the criticism, and end with praise.

5. Managers want credit, leaders credit their teams. Managers who lack leadership abilities are always first to take credit. But effective leaders understand the importance of crediting their teams for the big wins. This pays off in the long run for creative a workplace with a more positive company culture and employees who are driven toward more successes as a team.

Management shouldn’t be approach through force, but rather through influence. Put these techniques in place to improve the way your employees perform.

2
Jan

New Year Wishes – 2013

New Year Wishes – 2013
11
Oct

Thought For The Day

Thought For The Day
11
Oct

The Cockroach Theory

The Cockroach Theory for Self-development Response Vs Reaction

At a restaurant, a cockroach suddenly flew from somewhere and sat on a lady. She started screaming out of fear. With a panic stricken face and trembling voice, she started jumping, with both her hands desperately trying to get rid of the cockroach.

Her reaction was contagious, as everyone in her group also got panicky.

The lady finally managed to push the cockroach away but …it landed on another lady in the group.

Now, it was the turn of the other lady in the group to continue the drama.

The waiter rushed forward to their rescue.
In the relay of throwing, the cockroach next fell upon the waiter.

The waiter stood firm, composed himself and observed the behavior of the cockroach on his shirt.
When he was confident enough, he grabbed it with his fingers and threw it out of the restaurant.

Sipping my coffee and watching the amusement, the antenna of my mind picked up a few thoughts and started wondering, was the cockroach responsible for their histrionic behavior?
If so, then why was the waiter not disturbed?
He handled it near to perfection, without any chaos.

It is not the cockroach, but the inability of the ladies to handle the disturbance caused by the cockroach that disturbed the ladies.

I realized that, it is not the shouting of my father or my boss or my wife that disturbs me, but it’s my inability to handle the disturbances caused by their shouting that disturbs me.

It’s not the traffic jams on the road that disturbs me, but my inability to handle the disturbance caused by the traffic jam that disturbs me.

More than the problem, it’s my reaction to the problem that creates chaos in my life.

Lessons learnt from the story:
I understood, I should not react in life.
I should always respond.
The women reacted, whereas the waiter responded.

Reactions are always instinctive whereas responses are always well thought of, just and right to save a situation from going out of hand, to avoid cracks in relationship, to avoid taking decisions in anger, anxiety, stress or hurry.

Have a nice day.

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17
Aug

Self Appraisal

A little boy went to a telephone booth which was at the cash counter of a
store and dialed a number.
The store-owner observed and listened to the conversation:

Boy : “Lady, Can you give me the job of cutting your lawn?
Woman : (at the other end of the phone line) “I already have
someone to cut my lawn.”
Boy : “Lady, I will cut your lawn for half the price than the
person who cuts your lawn now.”
Woman : I’m very satisfied with the person who is presently cutting
my lawn.
Boy : (with more perseverance) “Lady, I’ll even sweep the
floor and the stairs of your house for free.
Woman : No, thank you.

With a smile on his face, the little boy replaced the receiver. The
store-owner, who was listening to all this, walked over to the boy.

Store Owner : “Son… I like your attitude; I like that positive
spirit and would like to offer you a job.”
Boy : “No thanks,
Store Owner : But you were really pleading for one.
Boy : No Sir, I was just checking my performance at
the job I already have. I am the one who is working for that lady I was
talking to!” *

This is called –

“Self Appraisal”

23
Jul

Your Desk Is Making You Stupid

Sitting around all day isn’t just making you unhealthy. It might also be making you dumber.

Your desk, scientists reported recently, is trying to kill you.

According to the New York Times, scientists discovered that when we sit all day, “electrical activity in the muscles drops… leading to a cascade of harmful metabolic effects,” and sadly even getting regular doses of exercise doesn’t offset the damage. But now there’s new evidence of the harm of sitting. Not only is it making you fatter, it might also be making you dumber.

Sabine Schaefer, a researcher at the Max Planck Institute for Human Development in Germany, recently looked at the effect of walking on working memory. Your mother may have warned you not to walk and chew gum at the same time, but when Schaefer compared the performance of both children and young adults on a standard test of working memory when they were sitting with when they were walking, her results contradicted mom’s advice. The British Psychological Society’s Research Digest sums up the research results:

The headline finding was that the working memory performance of both age groups improved when walking at their chosen speed compared with when sitting or walking at a fixed speed set by the researchers. This was especially the case for more difficult versions of the working memory task, and was more pronounced among the children than the adults. So, this would appear to be clear case of mental performance actually being superior in a dual-task situation.

Or in other words, rather than assume that walking while thinking splits your mental and physical resources, leaving less to devote to each, the scientists actually found “an increase in arousal or activation associated with physical activity… which then can be invested into the cognition,” according to the paper reporting the research. Walking increases your resources of energy, which you can then invest in thinking.

Why didn’t walking at “fixed speed” have the same effect on working memory as walking at the subjects’ preferred pace? The scientists speculate that, “walking at the fixed speed, which was considerably slower than the preferred speed in both age groups, might simply not have been fast enough to increase arousal sufficiently to achieve an effect,” or that the need to “pay some attention to adjusting one’s walking speed to the speed of the treadmill” interfered with the main memory task.

Of course, not every mental activity can or should be performed while walking, but this new research reinforces anecdotal evidence and other research findings that suggest being too tightly chained to our desks is bad for our minds as well as our physical health. Science shows we often have creative breakthrough when our minds are disengaged from the problem we’re wrestling with, hence the common experience of getting great ideas while relaxing in the shower.

Getting up for a walk or a jog is another way to achieve this sort of head space–after all, it worked for Einstein and Charles Darwin. (Beer, apparently, also helps.) Other studies have demonstrated that even five minutes outside in nature can improve your mood and self-esteem.

21
Jul

What measures can be taken to curb the attrition?

Human resources account for roughly 30% of total costs in a BPO and with the attrition rate at around 40% (on the upper side), companies would have to utilize their manpower efficiently if they have to be competitive. BPO Firms have a very high attrition rate which reflects on the poorly expenditure sheet of the company as well as on the project deadlines. Employee attrition is the real threat in any organization. There are many reasons why employees choose to move on to other companies, sometimes leaving their present company in the lurch.

To find out the reason and the solutions for employee attrition we need to calibrate the agenda. Some of the responses we received are:

  • Recruit the right person to begin with: this is not necessarily the nicest person or even the one with relevant experience of ALL aspects of the job on offer, but should be someone with the potential to do a good job and who will be stretched at least a little by the job (if they have any drive and the job is just more of what they have done before, they will leave). On the other hand, if the job is a boring, repetitive one, then look for someone who takes a pride in doing their job well but doesn’t need variety or a challenge.
  • While you are recruiting, think about what they are going to get out of the job: there is no point in recruiting someone very ambitious if you know you are not going to be able to offer them the challenges, variety or promotions they need,.
  • Once you have appointed someone, take some care over developing an induction which will make them feel welcome and provide them with essential information. There is some research which says that as many as 25% of new starters decide, on their first day, that they will not stay with the organization – what a waste of time and effort to recruit someone who has no interest in the organization right from the start!
  • Don’t overwhelm people with information but do make sure that they know how to get about the premises and where the facilities are; for example, where do they leave their personal belongings, do they have to bring their own refreshments or does the organization provide drinks, etc., where are the toilets (no-one wants to feel like a school child having to ask if it’s OK to leave their desk and where is the cloakroom on their first day in a new job), are car parking spaces available and do they have to park in a specific place, how to get into the buildings if, for example, there are key-pads on the doors which require a code to be entered. The list is long, but thinks about all the things you probably take for granted but that a new person can’t be expected to know.

You could appoint a ‘buddy’ to befriend them on the first day or two, introduce them to people and show them round. A friendly face is always welcome.

Make sure new starters know where to find the company’s policies and procedures and try to give them a little time to familiarize themselves with them. Once you have recruited and inducted your employee, give them some responsibility and give them the training to be able to do the job well. It is also important to ensure your managers are trained to manage well: surveys suggest that many more people leave because of their line managers than because they don’t like their companies.

Ensuring that people are treated consistently (not necessarily the same, but any differences in treatment should be for a good, and preferably transparent, reason) and with respect also helps, as does giving them information about the company (before they hear misleading gossip on the grapevine) and ensuring at least one senior manager always has his or her door open to employees who want to discuss their concerns.

Staff surveys and staff/management consultation groups can also help to identify potential problems before they cause people to leave.

18
May

Life Mantra – Helpless love

Once upon a time all feelings and emotions went to a coastal island for a vacation. According to their nature, each was having a good time. Suddenly, a warning of an impending storm was announced and everyone was advised to evacuate the island.

The announcement caused sudden panic. All rushed to their boats. Even damaged boats were quickly repaired and commissioned for duty.

Yet, Love did not wish to flee quickly. There was so much to do. But as the clouds darkened, Love realised it was time to leave. Alas, there were no boats to spare. Love looked around with hope.

Just then Prosperity passed by in a luxurious boat. Love shouted, “Prosperity, could you please take me in your boat?”

“No,” replied Prosperity, “my boat is full of precious possessions, gold and silver. There is no place for you.”

A little later Vanity came by in a beautiful boat. Again Love shouted, “Could you help me, Vanity? I am stranded and need a lift. Please take me with you.”

Vanity responded haughtily, “No, I cannot take you with me. My boat will get soiled with your muddy feet.”

Sorrow passed by after some time. Again, Love asked for help. But it was to no avail. “No, I cannot take you with me. I am so sad. I want to be by myself.”

When Happiness passed by a few minutes later, Love again called for help. But Happiness was so happy that it did not look around, hardly concerned about anyone.

Love was growing restless and dejected. Just then somebody called out, “Come Love, I will take you with me.” Love did not know who was being so magnanimous, but jumped on to the boat, greatly relieved that she would reach a safe place.

On getting off the boat, Love met Knowledge. Puzzled, Love inquired, “Knowledge, do you know who so generously gave me a lift just when no one else wished to help?”

Knowledge smiled, “Oh, that was Time.”

“And why would Time stop to pick me and take me to safety?” Love wondered.

Knowledge smiled with deep wisdom and replied, “Because only Time knows your true greatness and what you are capable of. Only Love can bring peace and great happiness in this world.”

“The important message is that when we are prosperous, we overlook love. When we feel important, we forget love. Even in happiness and sorrow we forget love. Only with time do we realize the importance of love. Why wait that long? Why not make love a part of your life today?

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About me
Creative-Enthusiastic-Positive and People oriented HR Professional. My 10 years in HR as an assistant, then generalist, and now manager, have allowed me to grow and develop professionally and as a leader. Currently I am working as a Sr. Human Resource Consultant with few Start-ups. I am helping them Strategically in building best HR Practices. I have experience in below areas of Human Resource – Talent Acquisition (Recruitment & Selection), HR Policies & Procedures, Talent Management (HR Generalist), Performance Management System and Training & Development.
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